Refund & Cancellation Policy
Transparent guidelines regarding membership cancellations, cooling-off periods, and stay modifications.
1. Membership Cooling-Off Period
Newly enrolled members are entitled to a 10-day Cooling-Off Period from the date of membership agreement signing. If a member chooses to cancel their membership within this period without utilizing any resort nights or guest vouchers, a full refund will be processed after deducting nominal administrative verification fees.
2. Resort Stay Reservation Modifications & Cancellations
Members may modify or cancel confirmed resort stay reservations according to the following timeline:
- 15+ Days Before Check-In: 100% of reserved nights are re-credited to your Night Bank passbook without penalty.
- 7 to 14 Days Before Check-In: 50% of reserved nights are re-credited.
- Less than 7 Days / No-Show: Reserved nights for that booking are forfeited as per partner hotel policy.
3. Refund Processing Timeline
Approved refunds are credited back to the original payment source (Credit/Debit Card, Net Banking, or UPI via Razorpay) within 7 to 10 business days from the date of written approval by our executive finance desk.
4. Emergency Circumstances & Extensions
In cases of documented medical emergencies or official government travel advisories, Sofitel Holidays Concierge team will assist members in rescheduling stay dates without night forfeiture penalties.
