Executive Redressal Desk

Grievance Redressal Cell

We are committed to providing fair, transparent, and swift resolution to any concern or dispute raised by our valued Customers, Members, and Travel Agents.

Track Existing Ticket Status

Submit Official Grievance Ticket

Fill in the details below. You will receive a unique Tracking Code (GRV-2026-XXXXX) instantly.

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Contact & Reference Details

Full Name *

Email Address *

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Booking ID / Agent Code / Membership No. (Optional)

Urgency / Priority Level *

Complaint Details & Supporting Files

Subject / Short Title *

Detailed Description *

Attach Supporting Screenshot / Document (Optional - PDF, JPG, PNG, DOCX up to 5MB)

I hereby declare that the information provided above is true to the best of my knowledge. I consent to Sofitel Holidays International reviewing my ticket details for resolution.

Fast SLA Turnaround

Initial response guaranteed within 4 working hours for active tickets.

Direct Nodal Officer

Assigned directly to executive grievance officers for neutral review.

Grievance Hotline

Toll-Free Escalations: 18005703992 / +91 7840045700