Privacy Policy
Your privacy, travel reservation security, and personal data protection are our highest priorities.
1. Information Collection & Usage
Sofitel Holidays International (Sofitel Industries Pvt. Ltd.) respects the privacy of our holiday members, resort tie-up partners, and website guests. When you browse our platform, apply for a holiday membership, or request a resort stay, we collect essential travel details such as your name, contact phone number, email address, guest headcount, and travel preferences.
2. Resort Reservation & Check-In Privacy
Personal information collected during resort stay enquiries is exclusively shared with verified 4-star and 5-star partner hotel front-desks for room allocation, check-in voucher verification, and concierge service delivery. We do not sell, rent, or trade member databases with third-party telemarketers.
3. Payment Gateway & Financial Security
All online payments for Annual Maintenance Charges (AMC) or membership bookings are processed via PCI-DSS compliant Razorpay payment gateways equipped with 256-bit SSL encryption. Sofitel Holidays International does not store full credit card or net-banking credentials on our servers.
4. Cookies & Personalization
Our website uses cookies to remember your travel search filters, destination preferences, and login status. You may disable cookies in your web browser settings; however, certain interactive features such as autocomplete search may be limited.
5. Data Protection Officer (DPO) Contact
If you have questions regarding data privacy or wish to request profile updates, please contact our privacy desk at info@thesofitelholidays.com or call Toll-Free 1800 570 3992.
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VIP Concierge Assistance
Have questions about your holiday plan or data protection? Speak to our team.
1800 570 3992